Privacy Policy

Last updated: 26 August 2025

Crowns & Thorns (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013 of South Africa. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website.

Information We Collect

We may collect the following types of personal information:

• Identity Information: name, surname.
• Contact Information: email address, phone number, billing/shipping address.
• Account Information: login details if you create an account on our site.
• Payment Information: credit/debit card details (processed securely via third-party payment providers, we do not store card details). Usage Information: browsing activity, IP address, device type, location (collected via cookies and analytics tools).
• Marketing Information: preferences for newsletters, promotions, and campaigns.

How We Use Your Information

We use your personal information to:

• Process and deliver orders.
• Communicate with you about your orders, queries, or support requests.
• Send you marketing content (if you have consented).
• Improve our website and shopping experience.
• Comply with legal and regulatory obligations.

Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: payment processors, shipping companies, email marketing platforms (e.g., MailerLite), and website analytics providers (e.g., Google Analytics).
• Legal Authorities: where required by law or court order.

Cookies

Our website uses cookies and similar tracking technologies to improve your experience, analyse website usage, and deliver personalised content. You can manage cookie preferences in your browser settings.

Data Security

We implement appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Object to the processing of your personal information.
• Withdraw consent for marketing communications at any time.
• To exercise your rights, please contact us at: hello@crownsandthorns.xyz

Data Retention

We keep your personal information only as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

Third-Party Services

Our website may contain links to third-party websites or use third-party integrations (such as MailerLite, WooCommerce, Google Analytics). We are not responsible for the privacy practices of these third parties.

Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Crowns & Thorns
Email: hello@crownsandthorns.xyz
WhatsApp Business: 069 177 6280